We listen
Complaints and feedback help us understand what needs to be fixed, explained or improved.
Complaints and feedback are taken seriously
If something is not right, tell us. Complaints are listened to, recorded, responded to and used to improve the way support is delivered.
How to complain to AmizaCare
You can raise a complaint or give feedback by phone, email or through the contact form. You can ask a family member, nominee, advocate or support coordinator to help you.
- Email support@amizacare.com with the details and how you would like us to respond.
- Call 0451 829 411 during business hours.
- Tell us what happened, who was involved, what outcome you would like and any immediate safety concerns.
- We will record the complaint, review it and respond as clearly as possible.
We record
Complaints are recorded so they can be followed up and used to improve service quality.
We respond
We aim to respond within 1-2 business days and will explain next steps where a matter needs more review.
External complaint option
| NDIS Commission | Participants and others have the right to contact the NDIS Quality and Safeguards Commission about NDIS provider concerns. |
|---|---|
| Phone | 1800 035 544 |
| Online | Make a complaint to the NDIS Commission |
You can contact the NDIS Commission at any time
You do not have to complain to AmizaCare first before contacting the NDIS Quality and Safeguards Commission. You can also seek advocacy support if you want help making a complaint.